Dear Payroll Managers and Timekeepers,
We have added a new category to our Timekeeping Question/Request ticket in the Electronic Timekeeping catalog: ithelp.ucsb.edu.
The new "Payroll Upload-Non Historical Correction" category is for requests to:
- Validate sign off status/timing
- Validate upload history
- Pay hours already on timecard, but not uploaded due to missed sign off
- Adjust accrual balance(s) for use on a timecard not yet uploaded
And questions about:
- Next steps for upload errors (often cycle mismatch errors)
- Upload schedules
To find this category, go to ithelp.ucsb.edu, select Enterprise Business Applications > Electronic Timekeeping > Timekeeping Question or Request, and in the “I need help with” field select “Payroll Upload-Non Historical Correction."
Selecting the “Payroll Upload-Non Historical Correction" category will ensure tickets are routed to the appropriate fulfillers and allow us to prioritize tickets.
If you have any questions about these changes please visit Information Technology Services at ithelp.ucsb.edu or call extension 5000.