The Timekeeping ticketing service is generally for payroll staff only, not individual employees. If you are a non-payroll employee with questions about Kronos or your timecard, please consult with your supervisor and/or your department's payroll staff.
If you'd like to submit a ticket with a Timekeeping question or request (e.g., removing sign off, requesting a historical correction, question about accruals, etc.):
1. Go to the UCSB IT ServiceNow portal at ithelp.ucsb.edu. Log in with your UCSBnetID and password if needed.
2. Click Enterprise Business Applications.
3. In the left sidebar, click Kronos Timekeeping.
4. Select between the Historical Correction, Kronos Timekeeping Question or Request, or Sign-off Removal Request catalog items to begin submitting your ticket.
If you'd like to submit a Timekeeping incident ticket (e.g., reporting a timeclock down):
1. Go to the UCSB IT ServiceNow portal at ithelp.ucsb.edu. Log in with your UCSBnetID and password if needed.
2. Click Enterprise Business Applications.
3. In the left sidebar, click Enterprise Business Application Problem.
4. Fill out the ticket forms as described. In the Business Application having Problems dropdown, select Kronos Timekeeping, and select the appropriate option in the Type of Problem dropdown. Write a description of your problem and submit the ticket.
Tickets submitted with either of the above instructions will route directly to the Timekeeping team. If you prefer to call, you can call the Service Desk at (805) 893-5000, and they will attempt to resolve the issue, or create a ticket on your behalf and escalate to the Timekeeping team if needed.